Important information
When enrolled in a class contact us on phone with questions and call in sick.
Booking by e-mail is a binding agreement.
Payment must be available to Min Simskola at the invoice maturity day / förfallodag normally 15 days after the invoice date. When booking a class or a lesson that starts in less than 15 days the maturity day will be the same as invoice day, pay the invoice directly.
Cancelation of a class can be done up to 10 working days before the start of the first lesson. In cases when the participation has been canceled by doctor orders, we refund the class from the date of the medical certificate – doctor’s note, which has to be presented. The refund will be for the lessons not taken minus the administrative fee. The administrative fee is 150 SEK.
No show or cancelation of lesson, a reschedule can only be given if we can schedule another student for the lesson. We make it possible at a reduced fee to book a catch-up lesson for an ordinary lesson when rescheduling is not possible.
It is only possible to book one catch-up lesson per no show/cancelation of a scheduled lesson, any extra lesson will be at full price.
When a guarantee lesson is canceled or a no show, a catch-up lesson is required to keep the learn to swim guarantee which is otherwise void.
Catch-up lesson prices:
- One-to-One 225 SEK
- Friends-to-One 175 SEK per student or a One-to-One at 275 SEK
- Group 100 SEK
Canceled lesson by Min Simskola, an additional lesson is offered at the end of the class. All enrolled students will be contacted by phone of e-mail. We have the right to cancel lessons when a third party is not able to perform services. No compensation is given at force majeure.
We reserve the right to use different trainers when a trainer calls in sick.
To be able to assist the child in the locker room, you need an entrance bracelet/passérarmband. The bracelet is available at the first lesson by the cashiers teller for a deposit of 100 SEK. When the bracelet is returned after the last lesson of the class the deposit is refunded. Taking care of the bracelet, is your responsibility.
Note only one bracelet is needed for you and your child.
You are only welcome to sit-in on the first and last day of class, and must change into swimming wear or synthetic material. It is not allowed to use ordinary cloth (for example cotton). It is also possible to:
- Wait in the café with a big window into the swimming hall.
- Sit-in on other lessons you must pay the entrance fee.
- Swim during the time of the lesson then you must pay the entrance fee and change into swimming wear.
In addition to the first and last lesson, the adult may only stay in the swimming pool area a maximum of 1 min before the lesson starts if you have not paid.
No carriages, stroller etc for babies are not allowed inside.
Group-class students are fetched from the locker room when the lesson starts
To be able to access the locker room, you need an entrance bracelet /passérarmband. The bracelet is available at the first lesson by the cashiers teller for a deposit of 100 SEK. When the bracelet is returned after the last lesson of the class the deposit is refunded. Taking care of the bracelet, is your responsibility.
- Always visit the toilet before lessons.
- Alway shower before lessons, wash hair and body.
- Padlock – bring a padlock or buy one at the cashier.
- Bracelet – Note if an adult is assisting only one is needed.
Group-class students are fetched from the locker room when the lesson starts.
If your assisting a child, see [information for adults assisting child in class]
To be able to access the locker room, you need an entrance bracelet /passérarmband. The bracelet is available at the first lesson by the cashiers teller for a deposit of 100 SEK. When the bracelet is returned after the last lesson of the class the deposit is refunded. Taking care of the bracelet, is your responsibility.
- Alway shower before, wash hair and body.
- Padlock – bring a padlock or buy one at the cashier.
- Swimming goggles – for Crawl and Butterfly swimmers ; or buy at the cashier.
We meet showered and prepared on time at Lane 1 ( Wednesday ), Lane 6 (Other days).
We will also sell swimming caps on place.
At the crawl course, we do not account for entry to the swimming pool, but only for the path rent, so you either buy a ten-card or one-time entrance.
When you ask for the guarantee, an evaluation is done at the first and second lesson. By the second lesson the teacher will assess if there is anything voiding the guarantee.
The following condition must be fulfilled for the guaranteed to be applicable:
- We must be able to teach without any impediment; impediment can be due to disabilities, trauma, refusal to participate, concentration difficulties.
- If the customer chooses to cancel the class due to lost guarantee, the lesson left is fully refunded
Even without a guarantee all lessons are always adapted to the student, the need to be able to feel safe and proficient in the water. We always strive for each student to be able to swim 10 meters without help. To be able to give you a learn to swim package it is important that we get the information we ask for when you book the lessons.
